Skip to main content

Why can't I upload certain documents?

Updated today

Common issues

  • File size exceeds limits (30MB): compress files or break into sections

  • File format not supported: convert to PDF, PNG, JPG, TXT, CSV

  • Browser/connection issues: refresh page, clear cache, try different browser, check internet connection

  • Encrypted PDF: Some PDFs are password-protected or encrypted, preventing Ava from reading the content

The system validates file types before upload to prevent errors.

Did this answer your question?